Me - “Hi, can I speak to Neil please“
Receptionist - “Sorry he is not around“
Me - “Is he likely to be around this afternoon?“
Receptionist - “Hmmm not sure“
Me - “Oh, Okay....“ (Silence waiting for her to take my details)
Receptionist - “Bye“
Me - “Bye“
And this just happened. If I was a potential customer I am no longer a potential. I have moved on to the next accountant on my list.
Is your receptionist losing you clients? Have you ever secretly had someone phone your office and monitor the customer service?
If not then I suggest you do... if you want better leads, have better customer service.
Receptionist - “Sorry he is not around“
Me - “Is he likely to be around this afternoon?“
Receptionist - “Hmmm not sure“
Me - “Oh, Okay....“ (Silence waiting for her to take my details)
Receptionist - “Bye“
Me - “Bye“
And this just happened. If I was a potential customer I am no longer a potential. I have moved on to the next accountant on my list.
Is your receptionist losing you clients? Have you ever secretly had someone phone your office and monitor the customer service?
If not then I suggest you do... if you want better leads, have better customer service.
