Helen Yu

What does customer experience look like when the era of guesswork is over?

At Cisco Live, the conversation went beyond technology to transformation.
In my conversation with Carlos Pereira, Cisco Fellow and Chief Architect for Customer Experience, we explored what “agentic speed” means for enterprise leaders: moving from visibility to action, from reactive operations to resilient systems, and from pilots to production.

What makes this moment powerful is that Cisco is not only helping customers make this shift, it is undergoing its own transformation too, as Liz Centoni and Jeetu Patel made clear on stage. That combination of external innovation and internal reinvention is what makes the story so compelling.

We also talked about why adoption is accelerating, what separates leaders from laggards, and why courage may be the most important leadership trait in the agentic era.

Watch the full conversation here: https://lnkd.in/gbx5nfJm

#CiscoLive #CX #CustomerExperience

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What will you govern when agents can act at machine speed?

It’s a full-stack, end-to-end AI infrastructure that enables production AI factories with safe, governed agents.

At Cisco Live 2026, the NVIDIA Fireside Chat on Enterprise Agentic AI at Scale aligns with Cisco’s keynote: the infrastructure for agentic AI is now a unified system with compute + networking + security + operations.

Here are my key takeaways:
1️⃣ Compute + Networking + Security + Operations = production AI factories
NVIDIA compute + Cisco’s networking, security, and operations (Cloud Control, Cisco IQ) run agents at machine speed.
2️⃣ Action control, not just access control
Govern every agent’s identity and behavior in real time with AI Defense, non-human identity management, DefenseClaw.
3️⃣ Production readiness: observability + governance + resilience
Cisco IQ flags outages; Cloud Control’s “autonomy dial” reviews actions; Resilient Infrastructure + Quantum Ready protect against threats.
4️⃣ Modernize now as threats are already “post-Mythos”
AI models are as capable today as they’ll ever be. Modernize infrastructure immediately.
5️⃣ Start with clear use cases and defined outcomes
Early adopters see up to 40% lower decision latency with governance + API-first architecture.

Are you governing what agents can do (action control), or just where they can
go (access control)?

Pictured at the NVIDIA booth with Amy Kaplan from NVIDIA, and Kate Keough & Jordan Stewart from Equinix, great conversations all around.

#AgenticAI #EnterpriseAI #NVIDIAPartner #CiscoLive

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