𝗙𝗿𝗼𝗺 𝗩𝗼𝗶𝗰𝗲 𝗚𝗮𝘁𝗲𝘄𝗮𝘆𝘀 𝘁𝗼 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀: 𝗔 𝟭𝟮-𝗬𝗲𝗮𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗼𝗳 𝗦𝗲𝗿𝗲𝗻𝗱𝗶𝗽𝗶𝘁𝗼𝘂𝘀 𝗧𝗿𝗮𝗻𝘀𝗶𝘁𝗶𝗼𝗻𝘀
𝘊𝘢𝘳𝘦𝘦𝘳 𝘶𝘱𝘥𝘢𝘵𝘦 (𝘢𝘥𝘮𝘪𝘵𝘵𝘦𝘥𝘭𝘺 𝘰𝘷𝘦𝘳𝘥𝘶𝘦 𝘴𝘪𝘯𝘤𝘦 𝘫𝘰𝘪𝘯𝘪𝘯𝘨 𝘪𝘯 𝘑𝘢𝘯 '25):
I'm excited to share that I've joined 𝗨𝗻𝗶𝗽𝗵𝗼𝗿𝗲 𝗮𝘀 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀, focusing on self-service and real-time guidance solutions.
Looking back, my path feels like a series of perfectly timed plot twists...
𝗧𝗵𝗲 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗧𝗲𝗹𝗲𝗽𝗵𝗼𝗻𝘆 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻
I started my product management journey at Cisco in enterprise routing group, launching voice gateway hardware during the VoIP/SIP transition. Managing hardware products taught shaped my product quality obsession as any error could mean recalls worth millions.
𝗧𝗵𝗲 𝗣𝗶𝘃𝗼𝘁 𝗣𝗼𝗶𝗻𝘁
Craving faster innovation, I took up an opportunity to lead ground-up development of VM based voice browser as part of Cisco contact center self-service solution (CVP).
𝗧𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗔𝘄𝗮𝗸𝗲𝗻𝗶𝗻𝗴
Self-service became AI's epicenter in contact centers. Seeing Alexa/Siri's consumer success, we predicted conversational experiences would dominate business apps. This led to Google CCAI partnership and building our AI platform (Universal Harness).
𝗦𝗰𝗮𝗹𝗲 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
As responsibilities grew, I found myself building product teams and leading Cisco's #1 market-share Contact Center Enterprise solution (UCCE, PCCE), deployed at some of the largest enterprises.
𝗧𝗵𝗲 𝗖𝗹𝗼𝘂𝗱 𝗦𝗵𝗶𝗳𝘁
Another market transition emerged: enterprise workloads moving to cloud. This sparked the launch of WxCCE as a dedicated instance cloud solution and accelerated investments in multi-tenant WxCC CCaaS solution. I transitioned to lead orchestration (no-code flow designer), automation (conversational self-service), AI platform, and the third-party ecosystem.
𝗡𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀
As conversational AI gained serious market traction, it was becoming imperative for Cisco to have native conversational AI solution. My team integrated third-party voice stacks with our in-house chatbot technology, and as inferencing evolved from NLU-based systems to LLM-powered reasoning this led to the launch of Cisco's native voice AI Agent solution.
𝗧𝗵𝗲 𝗡𝗲𝘅𝘁 𝗖𝗵𝗮𝗽𝘁𝗲𝗿: 𝗔𝗜 𝗕𝗲𝘆𝗼𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲
Now at Uniphore, I'm thrilled to expand conversational AI agents beyond customer service as Uniphore transforms into a Business AI cloud platform.
Looking back, each transition felt risky in the moment, but they all led to exactly where I needed to be. Excited to see where this next chapter of AI innovation takes us – the best is yet to come.
Sincere thank you to so many of my Cisco bosses and colleagues who made the journey memorable and have become lifelong friends along the way.
𝘊𝘢𝘳𝘦𝘦𝘳 𝘶𝘱𝘥𝘢𝘵𝘦 (𝘢𝘥𝘮𝘪𝘵𝘵𝘦𝘥𝘭𝘺 𝘰𝘷𝘦𝘳𝘥𝘶𝘦 𝘴𝘪𝘯𝘤𝘦 𝘫𝘰𝘪𝘯𝘪𝘯𝘨 𝘪𝘯 𝘑𝘢𝘯 '25):
I'm excited to share that I've joined 𝗨𝗻𝗶𝗽𝗵𝗼𝗿𝗲 𝗮𝘀 𝗛𝗲𝗮𝗱 𝗼𝗳 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗥𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀, focusing on self-service and real-time guidance solutions.
Looking back, my path feels like a series of perfectly timed plot twists...
𝗧𝗵𝗲 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗧𝗲𝗹𝗲𝗽𝗵𝗼𝗻𝘆 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻
I started my product management journey at Cisco in enterprise routing group, launching voice gateway hardware during the VoIP/SIP transition. Managing hardware products taught shaped my product quality obsession as any error could mean recalls worth millions.
𝗧𝗵𝗲 𝗣𝗶𝘃𝗼𝘁 𝗣𝗼𝗶𝗻𝘁
Craving faster innovation, I took up an opportunity to lead ground-up development of VM based voice browser as part of Cisco contact center self-service solution (CVP).
𝗧𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝗔𝘄𝗮𝗸𝗲𝗻𝗶𝗻𝗴
Self-service became AI's epicenter in contact centers. Seeing Alexa/Siri's consumer success, we predicted conversational experiences would dominate business apps. This led to Google CCAI partnership and building our AI platform (Universal Harness).
𝗦𝗰𝗮𝗹𝗲 𝗮𝗻𝗱 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
As responsibilities grew, I found myself building product teams and leading Cisco's #1 market-share Contact Center Enterprise solution (UCCE, PCCE), deployed at some of the largest enterprises.
𝗧𝗵𝗲 𝗖𝗹𝗼𝘂𝗱 𝗦𝗵𝗶𝗳𝘁
Another market transition emerged: enterprise workloads moving to cloud. This sparked the launch of WxCCE as a dedicated instance cloud solution and accelerated investments in multi-tenant WxCC CCaaS solution. I transitioned to lead orchestration (no-code flow designer), automation (conversational self-service), AI platform, and the third-party ecosystem.
𝗡𝗮𝘁𝗶𝘃𝗲 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀
As conversational AI gained serious market traction, it was becoming imperative for Cisco to have native conversational AI solution. My team integrated third-party voice stacks with our in-house chatbot technology, and as inferencing evolved from NLU-based systems to LLM-powered reasoning this led to the launch of Cisco's native voice AI Agent solution.
𝗧𝗵𝗲 𝗡𝗲𝘅𝘁 𝗖𝗵𝗮𝗽𝘁𝗲𝗿: 𝗔𝗜 𝗕𝗲𝘆𝗼𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲
Now at Uniphore, I'm thrilled to expand conversational AI agents beyond customer service as Uniphore transforms into a Business AI cloud platform.
Looking back, each transition felt risky in the moment, but they all led to exactly where I needed to be. Excited to see where this next chapter of AI innovation takes us – the best is yet to come.
Sincere thank you to so many of my Cisco bosses and colleagues who made the journey memorable and have become lifelong friends along the way.