I havenât answered my phone from an unknown number in 8+ years.
Yet weâve bought ~50 software tools over the past few years. It isnât that buyers wonât get on the phone to talk with sales reps. They will. Even I will, I do it almost every week for something or another.
Itâs just that they will ONLY do it on their timeline.
90% of the purchases weâve made were initiated by us - nobody pushed us into the buyer journey, we took the first few steps (sometimes most of the steps), but then ALWAYS engaged a sales professional in the journey.
Here are 8 considerations (this is just my personal experience, someone elseâs may be different) from a CEO whoâs company has purchased over 50 software tools in the past few years.
1/ I donât answer the phone
2/ I donât listen to voicemails, so there are no call backs. I typically don't read the voicemail transcripts.
3/ I read every email that comes in, and even if Iâm not interested, if the email is relevant and personalized, I might respond letting you know weâre not interested, sometimes with a âreach back out in X monthsâ. But I have a high bar for email quality. But I do read the emails.
4/ If the email isnât great but still hits on a problem or pain that weâre actively considering, I will probably will forward it along internally.
5/ If a company has reached out in the recent past and I responded, I probably wonât respond the second time if nothing has changed, regardless of the quality of the message, unless itâs beyond the time of âreach back out in X monthsâ.
6/ If weâre in a position to evaluate the product my first step would be to forward this to whoever internally who owns this part of the business (this is true for us even though we're only like 15 employees)
7/ Marketers: 90% of the purchases we have made were initiated by us - nobody pushed us into the buyer journey, we took the first few steps (yes this is important). Awareness matters.
8/ The CEO is rarely the decision maker.
The best sales orgs are really good at driving top of funnel awareness and you won't have to just grind outbound for every opportunity. Top of funnel awareness and how that is accomplished is IMO going to be one of the largest shifts in buyer/seller interaction over the next 5 years. New mediums, etc.
Weâre tracking seller sentiment on inbound lead flow at the organizational level - itâs the worst sentiment scores of everything we track (âI donât get enough leads!!!â). Make sure to dig into how a potential organization is driving funnel, and get really specific when youâre interviewing for that 2025 role.
Here are 14,000 sales orgs with salaries, reviews, quota attainment, and top of funnel / lead flow ratings: https://lnkd.in/et56cuxT
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