~ John Jantsch ~
What are the most important factors in providing excellent customer service? Customer satisfaction directly affects your bottom line, and if you want to increase sales or maintain your current customers, it’s critical that you understand what they care about most. Customer satisfaction is a significant factor in business success.
To ensure your customers feel valued and get what they want from their experience with you, be sure to consider these factors:
📌 Treat customers with respect.
📌 Provide prompt assistance.
📌 Find solutions that actually meet customer needs.
📌 Communicate clearly and concisely.
📌 Be honest when things go wrong.
📌 Focus on customer satisfaction and sense of care.
📌 Have a positive attitude.
📌 Educate your team members about your business.
A customer is the most important visitor on our premises. They are not dependent on us - we are dependent on them….