I highly recommend AI engineers take a close look at our Claude Skills release today. Under the hood is a reusable pattern for anyone building agents.
Here is my simple pitch. If you're building on LLMs you know well that there is a tipping point where if you fill up your prompts with too many instructions it starts to water down the model's ability to closely follow all of them. Your agent might only follow important instructions some of the time, or ignore them completely.
I have seen this first hand with teams building agents to do customer support. It turns out you can't take the 30 page standard operating procedure (SOP) you give the support team and just dump that into a prompt and expect the agent to follow everything perfectly. There are too many instructions and it overwhelms the model.
Additionally, most instructions are only relevant some of the time. Only once I know a customer wants to initiate a return do I need to know all the specifics of how to do that.
The skills pattern allows you to provide just-in-time instructions to your agent. The idea is you write conditional instructions in separate files, give your agent a way to search and read these files, and let the model pull these instructions into context only when the agent believes they will be relevant. This protects the context window, and prevents your instruction following from getting watered down.
I believe this pattern is highly relevant for teams building any sort of agent with large sets of instructions you are providing at run time.
Our engineering blog post goes into a lot more detail on how this works under the hood (https://lnkd.in/ga-gjRwE).
Here is my simple pitch. If you're building on LLMs you know well that there is a tipping point where if you fill up your prompts with too many instructions it starts to water down the model's ability to closely follow all of them. Your agent might only follow important instructions some of the time, or ignore them completely.
I have seen this first hand with teams building agents to do customer support. It turns out you can't take the 30 page standard operating procedure (SOP) you give the support team and just dump that into a prompt and expect the agent to follow everything perfectly. There are too many instructions and it overwhelms the model.
Additionally, most instructions are only relevant some of the time. Only once I know a customer wants to initiate a return do I need to know all the specifics of how to do that.
The skills pattern allows you to provide just-in-time instructions to your agent. The idea is you write conditional instructions in separate files, give your agent a way to search and read these files, and let the model pull these instructions into context only when the agent believes they will be relevant. This protects the context window, and prevents your instruction following from getting watered down.
I believe this pattern is highly relevant for teams building any sort of agent with large sets of instructions you are providing at run time.
Our engineering blog post goes into a lot more detail on how this works under the hood (https://lnkd.in/ga-gjRwE).