1️⃣ Stay Calm
Your reaction sets the tone.
⇢ Don’t match their energy
⇢ Don’t argue over emotion
⇢ Breathe, listen, and respond... not react
You can’t control how clients behave, but you can control how you show up.
Calm always wins.
2️⃣ Listen First
Even when they’re wrong, let them talk.
⇢ Most people just want to feel heard
⇢ Ask questions before defending yourself
⇢ Repeat back what they said to show you understand
Half of tension disappears when people feel acknowledged.
3️⃣ Set Boundaries
Grace doesn’t mean being a doormat.
⇢ Be firm about scope, timelines, and tone
⇢ Move convos out of DMs into official channels
⇢ Document everything
Respect starts when you make it clear what’s okay and what’s not.
4️⃣ Focus on Solutions
Don’t get stuck on who’s right.
⇢ Offer 2–3 options to move forward
⇢ Keep it simple and factual
⇢ Use “we” instead of “you” or “me”
Solutions end arguments faster than explanations ever will.
5️⃣ Know When to Walk Away
Some clients won’t change... and that’s okay.
⇢ End things politely and professionally
⇢ Protect your team’s energy
⇢ Leave doors open, not bridges burned
Not every client is worth the stress. Sometimes grace means letting go.
When clients see you handle tough moments calmly and clearly,
they start trusting you even more.
That’s what real professionalism looks like.
👊
What’s your approach to setting expectations with clients? 💬👇
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♻️ Repost to help someone struggling with a tough client today.
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