Dharmesh Shah

Confession: I have been staying up even later than usual this week (which means 3am+ instead of 2am).

Have been testing OpenAI Operator

We're still very early (think GPT-3 days, before the ChatGPT moment), but for the first time, AI agents can actually navigate the web just like we do -- typing, clicking, searching, and scrolling in real-time.

This means:
1) Every website suddenly becomes “programmable“ (even without APIs)
2) AI agents can work 24/7 without coffee breaks
3) They can run multiple browsers simultaneously
4) They remember everything perfectly

Just wrote up a deep dive in my Simple AI newsletter exploring what this means for developers and non-developers and how you can start preparing for the AI agent revolution. Check out the newsletter link in my profile if you want the full analysis.

For developers, here's one key lesson: When building agents, design for composability. The most active user for your agent might be *another* agent.

Composability gives you compounding leverage over time.

Exciting times ahead.

p.s. At Agent.ai, we've been preparing for this shift. The future isn't just about individual agents -- it's about specialized agents working together. And that future just got a lot closer than we thought :)

We want people to take “ownership“ .

But, to do that, they must have autonomy.

The ability to make decisions -- often stepping outside the bounds of their role.

To try things and fail -- without it being a mark against them.

To do what is needed to Solve For The Customer.

HubSpot turns 17 years old today. Still having fun after all these years.\n\nHeart-felt gratitude to all of our customers, partners and the amazing HubSpot team.\n\nIt's been an honor and joy to be on this journey. \n\n* Also, we're just getting started. Lots of exciting things ahead.

I'm excited for Parag Agrawal as the new CEO of twitter.

He's the real deal.

Look forward to what new vision he will bring -- especially on the platform side.

Product Led Growth is great.

What I'm excited about now is Community Led Growth.

Companies that create a massive community for their category and facilitate connections will win hearts, minds and market share.

Community is a catalyst for growth.

Do you have imposter syndrome sometimes?

Me too.

But, having it is actually a *positive* signal.

You know who usually doesn't have imposter syndrome? IMPOSTERS.

When offering someone a suggestion, do it with humility, not hubris.

Humility says: “I don't know if this is right. I hope it's helpful. I won't be offended if you pass.“

Hubris thinks: “I'm smarter than you. I know more. You'd be an idiot not to do this.“

You don’t need to have natural talent to learn something.

Talent just affects the rate at which you learn a skill.

Startups:

If you're going to allow anyone to live rent free in your head, let it be your customers and not your competitors.

Customer support is not an expense to be minimized, but an opportunity to be maximized.

I'm always interested in what smart people are reading.

I'm even more interested in what they are re-reading.

Great books keep delivering value on subsequent reads because though the book hasn't changed, *you* have changed.

What have YOU re-read recently?

Woo hoo! It's 2:15am, but had to wait until I hit this milestone on Agent.ai tonight.

There are now 1,000 public agents on the network!

Other stats, in case you're curious, or a competitor (or both):

1) Of the 1.2+ million members on the network, 10,084 have built an agent. (Admittedly, a lot of them were just tinkering by cloning a template -- but that's where it starts).

2) Members have submitted 38,624 ratings for agents. The average rating is 4.2 out of 5 stars. There's still a power law at work whereby a small number of agents get most of the use -- but the longer tail is starting to get built out.

3) The agent.ai graph is starting to get built up. There are now 179,995 connections/follows on the network. (Perhaps I should have waited a little while longer and get it to 180,0000 -- but it's been a busy day).

Tomorrow, will share more about fun new features of the platform that are around the corner.

Thanks for the support.

Thanks to all of you that that stopped me in the hall to congratulate me on my #INBOUND19 keynote. Sorry if I didn't make great eye contact. :)

I'm generally tough on myself, but am happy with how this one turned out.

Day 1 of #INBOUND21 today.

Relieved that my keynote is now done -- this year was a bit...different. Hope you enjoyed it.

Thank you to all of our customers and partners for their support.

And thanks to the ~5,000 HubSpotters around the globe.  🙏🏽

Cheers.

The colleagues you work with have a big impact on your career.

Smart people have always known that and companies have known that smart people know that.

At the best companies, brilliant colleagues are the best perk.

In the age of AI agents, this will continue to be true.

But, it'll be about the combination of both human colleagues *and* digital colleagues (AI agents).

Smart people will want to work at the companies that have amazing people and amazing AI.

Working with the best makes you better.

Founder 1: What should we call the company?

Founder 2: Looks up briefly while furiously coding away, 'let's just call it Fluffy Waddlebottoms for now. I need a name for the repo. We'll come up with something better later.“

...5 years later...

Fluffy Waddlebottoms, Inc. rings the bell on the New York Stock Exchange and the price doubles on opening day.

The world of A.I. moves really fast.

We just had a fantastic new model drop from Google (Gemini 2.5 Pro). OpenAI upgraded the image generation model in ChatGPT. MCP adoption is growing quickly.

Here's my advice for those building products:

Experiment with the SOTA (State of the Art)

Execute with the SOTP (State of the Practical)

You want to understand what's going on and where things are headed, but you also want to ship and deliver value to customers *today*.

Dream big, iterate small.